Support & Maintenance

Reliable support, proactive improvements, and peace of mind from the team that knows you platform inside-out.

Our flexible monthly support package covers everything you need to keep your digital presence running smoothly. We handle bug fixes and technical support to ensure any issues are resolved quickly and efficiently. Your platform stays secure with continuous monitoring and regular security updates, We also take care of performance optimisation, so your website or application remains fast, stable, and responsive. When it comes to content and UX updates, we’re on hand to make changes, upload assets, or improve the user experience as needed. We’ll support and maintain your third-party integrations from CRMs to payment gateways and monitor uptime 24/7 to make sure your site is always available and reliable.

Whether it’s a critical fix or a simple content tweak; you can count on us to keep everything running at it’s best.

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Reliable, Professional Processes

Supporting platforms at scale requires discipline and we bring that to every update, no matter how big or small. We’ve built and maintained digital infrastructure for some of the world’s largest online retailers, and we apply the same level of care to every project. Every code release, edit or update goes through our proven, best-practice workflows, including version control, peer review, and deployment to a staging environment before it reaches your live site. This rigorous process helps us minimise the risk of bugs und downtime while maintaining long term platform stability and performance.

Transparent Pricing & Predictable Progress

Our retainer model is designed to give you full visibility and control over your ongoing investment in digital innovation. With a fixed monthly cost and a dedicated block of hours, you can make consistent improvements to your platform without the uncertainty of ad hoc billing. You’ll work with a team that knows your business inside out, helping you plan, prioritise, and progress with confidence. It’s an ideal setup for businesses that want to continuously evolve their digital offering without surprises just steady, strategic momentum.

Priority Access

When you have a retainer with SoTechnology, you’ll benefit from guaranteed access to our team every month regardless of how busy our schedule gets. We reserve dedicated time just for you, meaning your requests are prioritised and never pushed to the back of the queue. This model is ideal for growing businesses that need regular updates, quick turnarounds, and dependable support as their platform evolves. Whether it’s rolling out new features or making critical fixes, you’ll have the peace of mind that your requests are always covered.

Your Own IT Team (Without the Overhead)

When you’re on a support retainer with us, you gain access to a full cross-functional team including UX and Ul designers, front-end and back end developers, QA and testing specialists, and a dedicated project manager all for one flat hourly rate. It’s like having your own in-house IT department, but without the overhead of hiring, training, or managing staff. This setup gives you the flexibility and firepower to tackle everything from small tweaks to large scale improvements with a team that already understands your platform and your goals.